Privacy Policy & AI Technology Disclosure
Our Commitment to Privacy
At West Pine Solutions, we prioritize your privacy and transparency. This policy explains how we handle your personal information, especially when using AI technologies like AI agents, including OpenClaw. We follow relevant privacy laws, such as Canada's PIPEDA and applicable provincial privacy legislation.
By using our services, you agree to these practices.
Information We Collect
We collect only what's needed:
- Contact details (e.g., name, email, phone)
- Business data and processes for services like AI customization or reviews
- Usage info from our site or tools (e.g., IP address, interactions)
- Inputs to AI systems (e.g., queries or datasets)
We avoid sensitive data unless required and consented to.
How We Use Your Information
We use it to:
- Provide services, including AI agent support and strategy
- Research and create content with AI
- Improve services via anonymized data
- Communicate updates
- Meet legal requirements
Our Use of AI Technologies
We use:
- AI tools for analysis and strategy
- Open-source LLMs for research and content, such as Moonshot/Kimi 2.5 and Anthropic Claude
- Custom AI agents like OpenClaw
- Third-party platforms for processing
These are provided as-is for your benefit, without third-party verification by us.
Privacy Considerations with AI
Be aware:
- Data may process on external servers
- Open-source tools may have fewer security guarantees
- AI might retain inputs briefly
- Third-party providers have their own policies—review them yourself
- Some AI providers may process data outside Canada, including in the United States, subject to foreign laws
We don't use your data for unrelated AI training without consent.
Data Retention
We retain personal information only as long as necessary for the purposes described, or as required by law. AI interaction logs are typically retained for 90 days unless longer retention is requested.
Sharing Your Information
We share minimally:
- With AI providers for services
- Under confidentiality with partners
- As legally required
- In business transfers (with notice)
No selling of data.
Liability Disclaimer
We provide tools as-is and aren't liable for:
- Risks from third-party AI, LLMs, or platforms
- Open-source software issues
- Breaches or vulnerabilities at provider levels
- Inherent AI risks (e.g., data exposure)
Assess risks yourself; consider cyber insurance.
Data Protection Measures
We focus on:
- Pre-assess privacy risks
- Minimize data shared with AI
- Offer secure Canadian hosting for AI agents
- Store generated data on encrypted servers based in Canada
- Use encryption and access controls
- Notify affected individuals and the Privacy Commissioner of significant breaches as required by PIPEDA
Your Rights
You can:
- Access, correct, or delete data
- Withdraw consent (may limit our ability to provide certain AI-powered services)
Contact us to exercise rights—we respond within 14 days.
Children's Privacy
Our services are not intended for individuals under 18; we do not knowingly collect information from children.
Policy Changes
Updates posted with notice. Check "Last Updated" date below.
Questions About Privacy?
Email: privacy@westpinesolutions.ca
West Pine Solutions
Aurora, Ontario, Canada
Last Updated: February 2026